Chewy Celebrates Opening of its New Customer Service Location in Hollywood

On Tuesday, Feb. 13, online pet product retailer Chewy previewed its new location at 3251 Hollywood Blvd.  Chewy invited city leaders to visits its large facility and to see it in operation.  Kelli Durkin, VP of Customer Service, and Hollywood Mayor Josh Levy, were on hand to celebrate. While the company’s headquarters remain in Dania Beach, the majority of the personnel will work in the new offices in Hollywood.

Chewy Hollywood Hallway 2
Shot by Javier B. Edwards

Chewy sells a huge variety of pet products and now employs more than 1,000 people at its Hollywood location. The company plans to hire 400 more people in the next six months. Most of the personnel there work in customer service. The center will run 24 hours a day, seven days a week.

“We love working in Hollywood. The City has been wonderful to us,” said Durkin. “More and more people shop online and we have a great staff here who are well trained to deal with them. We are shipping pet products all over the nation. When a customer places an order we can get the product to them in one or two days.”

The new Chewy location was once a mall and its former food court is now known as “The Chew,” where employees can enjoy all their meals.

Chewy Hollywood Main Floor Shot 1
Shot by Javier B. Edwards

Durkin said there are many opportunities for people to advance at Chewy. They receive extensive training and can work their way into management positions. “We are looking for people who are driven and like customer service,” she said.

Chewy Hollywood Dog Park Room
The Dog Park Room

Durkin said the company offers a family atmosphere and efforts are made to ensure the workplace is upbeat and fun.  As a company for pet lovers, they even have one of their themed conference rooms called The Dog Park.  People actually began working at the Hollywood location during the fall but the company wanted to introduce its new location in February, now that it is fully functioning.

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Photos by Javier B. Edwards, courtesy of

Picture of Author: Amanda Jones
Author: Amanda Jones

Amanda Jones specializes in social media marketing. She holds a Master's degree in Social Media Management from the University of Florida and a Social Media Professional Certificate from the University of Miami.


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