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It’s commendable that apps like Instagram employ tools for identity verification before granting account access amidst the prevalence of hacking and cybercrime. One such method is sending an SMS security code.
If you’re encountering difficulty accessing your Instagram account due to issues sending or receiving a security code, fret not. This article offers troubleshooting tips to resolve the error.
Troubleshooting Steps for Receiving Instagram Security Codes
Various methods can be utilized to tackle problems related to sending or receiving Instagram security codes to facilitate account access.
Verify SMS Reception Capability
To confirm if your mobile carrier is experiencing SMS transmission glitches, request someone to send you a message and verify if you can receive it.
Deactivate Do Not Disturb
If security codes aren’t reaching your device, it might be due to the Do Not Disturb setting. On an iPhone, toggle off Do Not Disturb by swiping down from the screen top and selecting the “Focus” button. For Android, pull down from the top, locate the Do Not Disturb icon, and disable it by tapping.
Check Instagram’s Online Status
If you’re not receiving security codes, Instagram may be experiencing service disruptions. Verify Instagram’s operational status on Downdetector or by searching the web. In case of issues, you’ll have to wait until normal service resumes before attempting to access your account.
Clear Instagram Cache
If the app’s cache contains corrupted data, it could hinder SMS receipt. To rectify this on an iPhone, uninstall and reinstall the app from the App Store.
For Android devices:
-
- Navigate to “Settings” and then “Apps.”
- Look for Instagram.
- Select “Storage usage.”
- Click on “Clear cache” and “Clear data.”
Assess Your Wi-Fi or Mobile Data Connection
The strength of your internet connection plays a crucial role in resolving Instagram login issues. If you encounter problems receiving your security code, switch to a more reliable internet connection.
Grant Permissions to Instagram
If you have disabled certain permissions for Instagram due to privacy concerns, ensure that permissions necessary for sending security codes to your device are enabled.
To enable permissions for Instagram on Android devices, follow these steps:
- Perform a long press on “Instagram.”
- Tap on the “I” icon for the App info.
- Select “App Permissions.”
- Press on “Phone” then select “Allow.”
On iPhone:
- In iPhone “Settings,” find and tap on “Instagram.”
- Enable all permissions.
Update Instagram
Try updating the app to the latest version if you’re not receiving security codes from Instagram. This action eliminates any glitches or bugs to ensure that Instagram works seamlessly afterwards.
Login via a Browser
Log in to your Instagram account via a browser if you’re not receiving security codes due to Instagram blocking your mobile connection’s IP. Attempt to send and receive your Instagram security code from the browser.
Check the Blocked Numbers List of Your Device
To ensure that you’re not blocking the number “32665,” which Instagram may use to send security codes, check and unblock it if necessary. Follow these steps:
iPhone:
- Access “Settings” and go to “Messages”
- Choose “Blocked Contacts”
- Find and review “32665”
- If found, swipe left and select “Delete”
Android:
-
- Launch the “Phone” app
- Tap on the three-dot icon.
- Go to “Settings.”
- Choose “Block Numbers.”
- Find “32665” and tap on the icon to the right of it to unblock.
- Tap on the three-dot icon.
- Launch the “Phone” app
Launch Instagram and request a new security code.
Ensure You’re Using the Right Phone Number
You may have changed your phone number since you set up Instagram’s two-factor authentication for your account. Therefore, it could be sending the SMS code to your old phone number.
Here are steps to change your authentication phone number in your Instagram account:
-
- Launch Instagram on your mobile device.
- Press on your Instagram account.
- When you tap on “Password and Security,”
- Select “Two-Factor Authentication.”
- Under “Add a Backup Method,” press on “Text Message.” Add the number you want verification codes sent to.
It’s recommended to go into “Additional Methods” and switch on “Login Requests” to receive notifications for new device log-ins to your email address or phone.
If All Else Fails – Reach Out to Instagram Customer Support
If you have exhausted all troubleshooting methods and still face issues with receiving security codes for your Instagram account, contact customer support at support@instagram.com or +1-650-543-4800.
Avoiding Security Code Problems in the Future
To prevent future issues:
- Ensure your personal information, including phone numbers and email addresses, is up to date.
- Opt for a more convenient two-factor authentication method.
Why Instagram Implements Security Verification
Understand the reasons behind Instagram’s security verification:
Protecting Your Account
Instagram sends a security code to your registered number if irregular access is detected. This prevents unauthorized access to your account, enhancing its security.
Alerting You About Suspicious Activity
Receiving unexpected security codes signals potential hacking attempts, prompting you to take necessary steps like changing your password.
Managing Multiple Sign-ins
Using different devices necessitates security codes to verify your identity, preventing unauthorized accesses by potential hackers.
Common Causes of Security Code Delivery Issues
If you are experiencing difficulties in receiving Instagram security codes, some common reasons could be: lack of sufficient network coverage, technical glitches, or outdated contact information.
There could be several reasons for this issue:
Blocked Phone Number
If your Instagram account’s phone number violated Instagram’s rules, you won’t receive security codes or sign up for a new account with that number.
Blocked IP Address
Instagram blocks suspicious IP addresses, preventing you from generating security codes. Try using a VPN with a different IP address.
Resolving Instagram Security Code Problems
Multiple factors could be causing the lack of Instagram security code reception. These include using an unupdated phone number or issues with your carrier’s SMS service. Troubleshooting methods involve checking for Instagram’s online status, clearing Instagram app cache, adjusting app permissions, or updating the Instagram app.
If you have faced challenges receiving Instagram security codes, share your solutions with us in the comments below.
Data is for 2023 and 2024, with forecast data covering 2025 and 2026.
Africa, Antarctica, Asia, Europe, North America, Australia (Oceania), Middle East, South America.
* This information was taken from various sources around the world, including these countries:
Australia, Canada, USA, UK, UAE, India, Pakistan, Philippines, Indonesia, Nigeria, Tanzania, Kenya, US, United Kingdom, United States of America, Malaysia, U.S., South Africa, New Zealand, Turkey, United Arab Emirates.
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan.
Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi.
Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling Islands), Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote D’Ivoire (Ivory Coast), Croatia (Hrvatska), Cuba, Cyprus, Czech Republic.
Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, Metropolitan, French Guiana, French Polynesia, French Southern Territories.
Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy.
Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, South Korea, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg.
Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar.
Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand (NZ), Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway.
Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe.
Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and South Sandwich Islands, Spain, Sri Lanka, St. Helena, St. Pierre and Miquelon, Sudan, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Sweden, Switzerland, Syria.
Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates (UAE), UK (United Kingdom), USA (United States of America, U.S.), US Minor Outlying Islands.
Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (US), Wallis and Futuna Islands, Western Sahara, Yemen, Yugoslavia, Zaire, Zambia, Zimbabwe.
How To Fix Instagram Not Sending the Security Code